Account Deletion
How to permanently delete your TopupFI account
1. Account Deletion Process
To delete your TopupFI account permanently, you can:
- Use the account deletion option in your profile settings
- Contact our support team at support@topupfi.com
- Submit a deletion request through the mobile app
2. What Happens When You Delete
Important Information:
- Your account will be permanently deleted
- All personal data will be removed from our systems
- Transaction history will be retained for legal compliance (90 days)
- Any remaining account balance will be forfeited
- This action cannot be undone
3. Before You Delete
- Use any remaining account balance
- Download your transaction history if needed
- Cancel any pending orders
- Consider temporarily deactivating instead of permanent deletion
4. Contact Support
Need Help?
For account deletion requests or questions, contact us at: support@topupfi.com
We'll process your request within 3-5 business days.