Refund Policy

1. Refund Eligibility

We offer refunds for failed transactions and service errors:

• Failed top-up transactions due to technical errors
• Duplicate charges for the same transaction
• Service unavailability issues
• Incorrect denomination processing

2. Refund Process

• Refunds are processed within 3-7 business days
• Refunds are credited to your TopupFI account balance
• Original payment method refunds available upon request
• Automatic refunds for failed transactions

3. Contact for Refunds