Terms and Conditions
Last updated: June 23, 2025
Terms & Conditions
Last updated: June 2025
1. Acceptance of Terms
By downloading, installing, accessing, or using the TopupFI mobile application ("App") or web platform ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our services.
These Terms constitute a legally binding agreement between you and TopupFI. Please read them carefully before using our services.
2. Description of Service
TopupFI is an online platform that provides Gaming top-up and recharge services exclusively:
2.1 Mobile Top-up Services
- Prepaid mobile credit for major operators in Bangladesh (Grameenphone, Robi, Banglalink, Teletalk, Airtel)
- Instant top-up processing and confirmation
- Multiple denomination options
- International top-up services for selected countries
2.2 Balance Management Services
- Secure account balance for storing funds (prepayment for services only)
- Deposit money through authorized payment methods (bKash, Nagad, Rocket, Bank Transfer)
- Real-time transaction history and receipts
- Automatic balance tracking after each transaction
- Refund processing for failed transactions
2.3 Gaming and Online Content
- Gaming credits and virtual currency (PUBG Mobile, Free Fire, Mobile Legends, etc.)
- Game top-up services for popular mobile games
- Virtual items and prepaid credits
- Processing times: 1-24 hours depending on provider
2.4 Important Service Limitations
- We do NOT provide peer-to-peer money transfer services
- We do NOT facilitate money transfers between users
- We do NOT provide cash withdrawal or ATM services
- We do NOT provide general banking or financial institution services
- All services are limited to top-up, recharge, and content-related services only
- We act as an intermediary platform connecting users with authorized service providers
This app is designed specifically for top-up and recharge services, not for general financial transactions or money transfers.
3. User Responsibilities
- Provide accurate account information
- Use services only for legitimate purposes
- Comply with all applicable laws and regulations
- Maintain account security and confidentiality
- Report any unauthorized use immediately
4. Payment Terms
- All payments are processed securely through authorized payment gateways
- Refunds are processed according to our refund policy
- Service fees may apply for certain payment methods
- Account balance is for service purposes only
5. Contact Information
Questions about these Terms?
Contact us at: support@topupfi.com
Or reach out through our in-app support system.